Hello Daniel, as I wrote below, the problem has been solved. Please check again and write back if you still have issues.

 

 

fixed on my side but guys, I lost many hours where I could not update anyting. Serously, you really ne to review your infrastructure. You offer a paid service where you youve only one website. Any redundancy server?  Any HA servers??

Recently,

Is Darwinex Zero unable to use the Prop Firm Robots App?

Lately, when I try to load it, it doesn’t work.

Can you help me and answer my question?

Thank you

This is not working for me today, have all the details correctly filled in but i am stuck in a log on loop when trying to download the advisors, please help!?

Hallo, i’m kamagate. i have paid the prop firm EA for liftime. i cannot connect to the academy website and download the prop firm Ea.
this is my loggdata:
Username: [email protected]
Password: K@m@g@te123455

i will be happz for help

hallo,

the link that you send me after purchasing for prop firm Ea i cannot download anything and to connect to the academy website is no possible.

Hello,

There should not be an issue using Prop Firm Robots to Darwinex Zero.

Try to drag the chart of the pair you want to trade in the platform and after that, drag and drop the robot or robots and make sure to check the inputs of the robots.

Hope this helps!

If you have any more questions, let me know!

Kind Regards,
Nikos

Hello Kamagate,

I would first of all like to inform you, please do not share your password of your account with none please. I would suggest changing your password or just remove it from your message.

About the issue, have you tried to clearing your browser’s cache and data and log in again?

If that does not work, please try a different browser.

If none of the above worked, let me know!

Kind Regards,
Nikos

Hello,

Have you tried clearing your browser’s cache and cookies?

If not, try that and see if that works.

In case this does not work, let us know!

Kind Regards,
Nikos

Hello Moderator,

I’m having the same issue i have deleted my cache and also checked my account details to see if is correctly filled please help.

Just to confirm i’m not able to download ea stating that I dont have an active subscription even though i bought lifetime access.

What do you advise that i do.

Email: [email protected]

Hey Tim,

Please try in Incognito mode and see if that works.

If not, try a different browser!

Kind Regards,
Nikos

Hello Nikos

I tried both incognito and different browser method and it still didn’t work.

Whenever i have logged in and go to the prop firm page in the top left corner where it used to have my name it still says log in even though i have.

I also noticed on my account that the lifetime prop firm plan isn’t showing up and it says i have no active plans.

please help

hope to hear from you soon

Kind Regards

Tim Tella

Is anyone able to assist with the problem mentioned above, or is there any contact details i can reach out to get more information on the issues i am dealing with in regards to my prop firm robots access.

Hi – I can log into my account no problems however when i try to download the EAs from the Prop Firm Robot App it says i need to login.  Can you please assist?  The order number is #309010 Thank you

Hello, please try to delete your browser cache and cookies and try again. If problem still persists, please write to [email protected] from the email you used for the order and we will check this.