Prop Firm Robots: Access Issues & Assistance

Donghyeok Son · 2024-05-15T13:42:51+03:00

i’ve purchased FTMO robot back in October. I can go into the FTMO app however, I can’t download any of the robots in the app for some reason, saying i need to log in and i need to have an active plan. Can someone help me?

Tagged: Darwinex Zero, FTMO Robot, problem to coonect my account and download EA, prop firm robots app, Prop Firm Robots Plan, Refund, Robot App Software

This topic has 150 replies, 48 voices, and was last updated 6 months, 1 week ago by nectar.

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November 21, 2023 at 1:42 pm #256186 Reply

Marin Stoyanov
Keymaster

Welcome to the official support forum for all your access-related questions concerning the Prop Firm Robots app! Whether you’re encountering login problems, having trouble creating an account, or facing any other access challenges, this is the place for you. Our team is here to assist you with step-by-step solutions and to provide updates on any ongoing access issues. Ensure to check this forum first for any announcements or solutions that might already address your issue. Let’s get you back to exploring the world of robots seamlessly!

May 15, 2024 at 1:42 pm #255267 Reply

Donghyeok Son
Participant

i’ve purchased FTMO robot back in October.

I can go into the FTMO app however,

I can’t download any of the robots in the app for some reason, saying i need to log in and i need to have an active plan.

Can someone help me?

May 16, 2024 at 9:30 am #255273 Reply

Marin Stoyanov
Keymaster

Hey Donghyeok,

When you made the purchase, for how long was your plan?

Thank you!

Kind Regards,
Nikos

May 16, 2024 at 2:22 pm #255336 Reply

Donghyeok Son
Participant

Was there a plan even when the price was 179 euros? I was promised lifetime updates on this bot…

May 16, 2024 at 3:23 pm #255348 Reply

Marin Stoyanov
Keymaster

Hi, I found your order from October 31, 2023. You do have a lifetime license. Please try deleting your browser cache and website cookies and then access the Prop Firm Robots App again. Everything should be working fine after that.

May 16, 2024 at 4:19 pm #255368 Reply

Donghyeok Son
Participant

Did the trick, thank you!

June 2, 2024 at 11:52 am #259083 Reply

V10n31ZZ
Participant

Hi,pls help me,there is a problem with your site, im log into my account, all good, but when i want to go to ftmo robot app,it open another tab with the app,but im not logged anymore. Pls fix it.(p.s. i have bought the ftmo robot Last year in november)

June 3, 2024 at 11:09 am #259282 Reply

Marin Stoyanov
Keymaster

Hello, there was a caching issue with your access. Please logout and login again and try to access the app again. Problem should be solved now.

August 10, 2024 at 9:21 pm #278424 Reply

costas5533
Member

Something wrong with the website. I am login, but I don’t have access to the “pro firm robots app”.
Please check your website something is wrong…… Members don’t have access to the pro firm robots app.

August 11, 2024 at 2:44 am #278444 Reply

Rubicon River
Participant

I cannot download my Prop Firm apps.

The error message says please log in.

August 11, 2024 at 2:52 am #278446 Reply

vindle
Participant

I also cannot login or download from “prop firms robots app”. I should have 11 months left on my subscription.

August 11, 2024 at 3:34 pm #278523 Reply

sunshine
Participant

Same here, trying to download robot updates, only it says “log in”, but I’m already logged in

August 11, 2024 at 6:35 pm #278557 Reply

kun shing sin
Participant

same here..

August 11, 2024 at 6:55 pm #278559 Reply

dualxeray
Participant

Hello I just bought the prop firm robot from 1 year last week, but when I log in into my account I cannot download anything, is this an error? I have the receipt here.

August 11, 2024 at 10:10 pm #278578 Reply

quickpassfunding
Participant

having issue with XAU bots too
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