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Hi, I am filling in the Refund Request form. What format should the Account history be? I am try to upload the Detailstatement.htm but it keeps refusing, I have also tried uploading a zip, but it was rejected. Thanks
i am blocked from the app wwhy is that. this is my email address : [email protected]
When I log in to the website, it says that I don’t have an active plan for the prop firm robots, when I did purchase it and have been using it for a more than a month. Please fix this issue asap
When navigating to this page: https://platform.algotradingspace.com/premium-robots/ftmo-robot/app/ all that you get is a blank screen. Other Robot app pages seem to load.
Hi Big Jas Trades,
The page loads properly for me. Try clearing your browser cashe or use a different browser.
Alan,
Hi Alan thanks very much for jumping in. Yep, I tried different browsers, computers, incognito mode etc. Perhaps there was system maintenance going on. In any case it is up and working now. I appreciate the time you took to check your access and respond.
Hello support ,
I can no longer download my various robots from the dashboard, even though I’m logged in to my account and my package expires in May 2025.
It’s urgent !
Bests Regards .
Hello Christopher, looking at your profile, I see you have a valid license for the Prop Firm Robots app until 2025-05-11. Please delete your browser cache and cookies and try again.
Hello all, problem with blank screen was solved on the 19th August. Please delete your cache and try again. Also for urgent inquiries you can always DM us in our Facebook page.
For transparency, we received your refund form submission on Sat, Aug 17, 12:30 PM. The request has been initiated from our site on August 18, 2024, 8:29 PM. It takes 5-10 working days (banking processing time outside of our control) for the money to be settled on your account.
