Prop Firm Robots: Access Issues & Assistance – Page 11

Donghyeok Son · 2024-05-15T13:42:51+03:00

i’ve purchased FTMO robot back in October. I can go into the FTMO app however, I can’t download any of the robots in the app for some reason, saying i need to log in and i need to have an active plan. Can someone help me?

Tagged: Darwinex Zero, FTMO Robot, problem to coonect my account and download EA, prop firm robots app, Prop Firm Robots Plan, Refund, Robot App Software

This topic has 151 replies, 1 voice, and was last updated 1 day, 21 hours ago by Andre Novaldi.

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October 9, 2025 at 5:48 pm #473756 Reply

nectar
Participant

I have already sent a message through the ‘contact us’ section, I hope you can reach out and help me

June 6, 2026 at 8:08 am #477726 Reply

Andre Novaldi
Participant

Dear support team

I recently purchased a 1-year subscription to Propfirm EA App.

Yesterday, I successfully logged into the application and completed the installation process without any issues. The subscription was active, and I was able to access the app normally.

However, today when I opened the application again, it asked me to log in once more. After attempting to log in, I noticed that my subscription no longer appears to be active, as if it has been removed from my account.

Could you please help me investigate this issue and restore my subscription access?
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