Hi Maie-Catherine,
First of all, thank you for being our valued client and for choosing our prop firm robots — we truly appreciate your trust in us.
Regarding the issue you’re facing, could you please share a screenshot of your chart along with the exact messages you’re seeing, such as “current position closed” and “Turner off”? Having that visual will help us pinpoint what might be going wrong and guide you step-by-step to get everything working smoothly.
We’ll make sure you’re up and running as quickly as possible.