Hey, Marin here from support team.
Looking at your profile I see that you have 1 year license for Top 10 BTCUSD EAs. The license will expire in July 2025. Once you go to the Top 10 Robots App, please switch to the pair you have a license for and try downloading the EAs then. If you can’t remember your password, please follow this link to reset it. In case you still have issues, please drop us an email at [email protected] and post some screenshots from the issue so we can assist you better.