HI All,
I faced a similar issue recently that led to me loosing close to $1900. The spreads were crazy and they said there was an issue with CME. I had emailed them when I started observing the spreads and I compared it live to IC Markets, Vantage, PU Prime which I also have accounts with. They were the only one impacted. Bear in mind I am using an institutional account because I funded my account with over 8K.
I have screenshots as well as videos to show the issue. I reached out to them and their response was mediocre at best. Hence I stopped following up. I am waiting to build back my account to the original deposit and I will withdraw all of my funds