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Hello,
I have purchased the “Ultimate Pack”. A few days later I received login data.
I tried to log in with the login data, but it did not work. After that I tried to reset the password, but I did not get a confirmation email.
Then I wrote to [email protected] and explained the problem.
The next working day I received a new e-mail with old login data. Dialing in did not work again. Re-registering with the e-mail address did not work either. I have tested 2 different browsers and had the same result.
Can an admin help me further?
My email address: [email protected]
Greetings
John
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Hey John,
We have sent to you a new password, please, try again and let us know.
If you did not tell us you registered with a new mail, there is no way we would know that it was you.
Cheers,
Hi Petko,
today i received an email with a new password.
Logging in works without any problems.
Thank you very much.
Hello,
once again I have a problem.
I can’t access many EAs that are offered in courses.
As a message it says something like “The item may have been deleted, expired, or you do not have permission to view it. Contact the owner of the item for more information.”
I’ve already emailed support but haven’t heard back. Even though I have no problems with my email provider, I guess the email did not reach eatradingacademy support.
I would be grateful for any further help.
Edit:
For example, I can’t access EAs from the following course.
https://platform.algotradingspace.com/courses/algorithmic-trading/metatrader-4-forex-trading-course/
Hello there,
Have you tried from here: https://platform.algotradingspace.com/my-account/ and also clearing your cookies.
There shouldn’t be any issues, however, if you still experience any problems accessing your account, please write to support.
Cheers
